Welcome to the fernweh Bali! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: When you make a reservation, inquire about our villa, or contact us, we may collect personal details such as your name, email address, phone number, and payment information.
- Booking Information: Details related to your stay, including check-in and check-out dates, number of guests, and any special requests.
- Technical Information: Information about your device and browsing activities, such as IP address, browser type, and access times.
How We Use Your Information
We use your information for various purposes, including:
- Reservation Management: To process and confirm your bookings, manage payments, and provide customer support.
- Communication: To respond to inquiries, send reservation confirmations, updates, and promotional offers if you have opted to receive them.
- Website Improvement: To analyze website usage and enhance user experience through the collection of technical data.
- Legal Compliance: To comply with legal obligations and protect our rights and interests.
How We Protect Your Information
We implement a variety of security measures to ensure your information is protected, including:
- Encryption: Using SSL/TLS encryption to secure data transmitted between your device and our website.
- Access Controls: Restricting access to personal data to authorized personnel only.
- Secure Servers: Storing data on secure servers with firewalls and other security measures.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service Providers: We may share information with trusted third parties who assist us in operating our website, processing payments, or delivering services, provided they agree to keep the information confidential.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and gather information about website usage. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can manage cookie preferences through your browser settings.
Your Rights and Choices
You have the right to:
- Opt-Out: Opt out of receiving promotional emails or communications from us by following the unsubscribe instructions provided in those messages.
- Delete Data: Request the deletion of your personal data, subject to legal and contractual obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
hello@thefernwehbali.com
Thank you for visiting the fernweh Bali and trusting us with your personal information.
